JOB RESPONSIBILITIES: Direct the activities of one of the ERP Solution Center process team resources in support of a business process (Finance, HR/Payroll, Make to Demand, Order to Cash, Purchase to Pay). Work directly with the business function leader (VP level) to establish strategic direction for business systems for the assigned process areas. 

Execute the vision of the ERPSC and assist with the strategic development approach and tactical "roadmap" for the organization. Requires functional expertise in any/all bolt-on applications and technologies utilized to support the business process. Utilizing an in depth knowledge of the business processes and technologies available, partner with the ERPSC IT Lead and user community to identify and analyze business needs and provide innovative solutions for process improvements and system enhancements.  

Manage a team of Business and Information Technology resources responsible for providing baseline support and new project/functional enhancements implementation to the major functional area they represent. Ensure proactive attention to training requirements for end users and technical support personnel. Ensure all policies and procedures are followed in support of maintaining a Validated system environment.

1. Direct resources for development and implementation of tactical and strategic business objectives of the Process Team; deliver results that enable the business to achieve their objectives. Responsible for the activities of the Process Team in managing the assignment of resources to projects, feasibility studies, return on investment analysis and business and technical solution evaluations. Oversee operational activities of their team. Responsible for managing baseline support of systems and applications in their respective areas.

2. Direct the activities of the Process Leadership Team that includes key business and technical resources that set both strategic and tactical direction for the business process area represented. Contribute as a member of a "cross functional" process leadership team that reviews key integration aspects and initiatives that will affect not only the process area where initiated, but also other process areas.

3. Responsible for the performance of the Process Team resources and the overall success of all projects within their application area. Assist in decision to utilize external vs. internal resources to meet demands. Select and manage external resources when appropriate Will oversee, and stay involved with all team members at various levels as needed to ensure delivery of approved business solutions that are based on business priorities. This is achieved through direct project management, supervision of team members (internal & external), and close relationships with key business stakeholders. 

4. Coordinate and ensure all necessary resources are in place and the business objectives are widely communicated and clearly understood by all involved. Direct all resources and activities that contribute to the overall success of the business process area; including training, staffing and the assurance that sufficient backup exists within their team.

5. Direct ERPSC process team staff to ensure a working knowledge exists of the business area, functional processes and procedures and technical applications related to their area of support. Direct staff to utilize this knowledge to deliver business/technology solutions to their stakeholders to resolve business challenges. Proactively strive to identify and improve business processes through collaboration with business management, peers, and others as necessary

6. Create budget requirements including staffing levels for the process team they represent.  Manage activity and resources within Budget, or obtain upper management support for out of budget expenditures.

7. Direct MAX Planning activities for all members of the process team and assist with Career Development activities with the appropriate cost center manager where their headcount resides.  Work closely with ERPSC Business and IT Leads to ensure cross functional opportunities are considered and available.

8. Develop, manage, and enhance collaborative relationships with all members of the ERPSC. Direct activities to engage with user groups and other businesses facing similar challenges to BI. Become a force to help influence SAP and other application software providers to better serve our growing needs.

9. Develop, manage and enhance collaboration with German colleagues for knowledge sharing regarding assigned process area.

10. Ensure Team is prepared to support future expansion to scope of the ERPSC which will require substantial travel to other US locations.

QUALIFICATIONS:

·          BUSINESS EXPERIENCE: Strong business process knowledge for assigned area, and demonstrated ability to apply technology solutions to business issues. Must be functionally capable with systems and applications used to support a specific business process. Must possess a strong working knowledge of SAP and specific expertise in the modules used to support their business process.

·          Must be able to manage business stakeholder expectations while properly supporting defined initiatives. Ability to direct a team of focused and dedicated employees through a multitude of competing and changing priorities, and various processes and mandates that impact a timely delivery of agreed upon solutions.

·          Must have knowledge and familiarity with current project management related technical skills and associated tools. Manage deliverables executed through staff and collaboration with other individuals or teams, internally or externally, locally and/or internationally. Must exhibit a proven and competent level of technical understanding and demonstrated knowledge of integration points with other functional areas.

·          EDUCATION: Bachelor degree required; advanced degree preferred or sufficient business experience of 12 – 15 years. Training in specific SAP modules and configuration and complimentary application specific functionality is also preferred.

·          Must have previously applied solid analytical skills to understand current business process, and related technology solutions. Lead staff in process re-definition and re-engineering initiatives, and collaborate with various internal and external individuals or teams to deliver technology driven business solutions that enable the business process areas to meet business objectives, and overcome diverse challenges.

·          LEADERSHIP: Demonstrated strong leadership abilities and management skills and experience leading a diverse team of Business and IT professionals in delivering results. Proven problem solver who knows how to react to challenges as opportunities.  Previous experience managing a diverse staff, various resources, business priorities, and multiple projects across multiple business areas. Demonstrated ability to delegate in order to maximize the effectiveness of the organization and members of the team. Proven ability to collaborate and partner with various organizational levels from end users to Vice Presidents to ensure timely delivery of technology driven business solutions aligned with company strategies, defined business priorities, and regulatory mandates.

·          PROJECT MANAGEMENT & METHODOLOGY: Demonstrated strong Project Management ability in successful completion of small to very large and complex projects. Must possess a strong foundation and a clear understanding and appreciation of system design, development, and implementation methodologies, and all phases of the project implementation life cycle, validation and regulatory requirements. Documentation to ensure team members follow and comply with the directives.

·          Must be a “results” driven individual with a positive attitude and strong leadership abilities and qualities. Highly organized and extremely flexible to ensure the team is contributing to the success of the business, by utilizing all available resources in managing various and multiple business priorities, mandates, requirements, and projects.

·          Ensure self, and staff, proactively seek opportunities that contribute to the success of their assigned business areas to enhance current business processes. Counsel and educate the business community in new trends in technology and provide recommendations for continuous improvements across their areas of responsibility. Must be self-motivated and have a proven ability to motivate others to achieve results that positively impact the assigned business areas.

·          Communicate effectively with individuals up, down, and across the organization. Strong interpersonal, organizational and communications skills are vital.

·          Build collaboration by encouraging trust, mutual respect, and shared purpose among team members. Encourage participation and constructive feedback among team members.

·          Continually strive to provide more efficient or higher-quality products and services to respond to customers' needs. Routinely seek customer feedback and incorporate the data into strategies and action plans.

·          Must have a good awareness of the current and new technologies and related concepts; and must appreciate the overall benefits and impact on the supported business organizations.

·          This position may interact internationally, across U.S. business units, with other business leaders within BI world. This position's role is to assure staff's effort is focused on defined and agreed upon priorities for the business function represented. Communicate with the business management responsible for that business functions regarding those priorities; and to provide appropriate feedback on alternatives to meet client's business goals.  Responsibilities also include implementation of, and support of multiple systems as defined in partnership with the client community through Service Level Agreements.